Here we will learn -. Never had a problem with you TruConnect Enter your Zip Code and Email to get started. TruConnect phone number: 1.800.430.0443 TruConnect Phones at Walmart Walmart doesn't offer specific TruConnect phone but offers add-on plans and internet on the go packages. You may be asked to pay a reactivation fee and keep in mind that TruConnect . To keep your TruConnect service active, you need to use it at least once per month. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. 1305 Distributors Row, Suite I Harahan, Louisiana 70123. So, an applicant can also check Email regularly for the TruConnect application status. The phone worked right out of the box, and it, the phone, was delivered a few days after I joined Truconnect. ","acceptedAnswer": {"@type": "Answer","text": "First, connect to the TruConnect hotspot by selecting it from your device's list of available Wi-Fi networks and enter the password, if prompted. Call TruConnect customer support and let them guide you; Or follow the process below. The ACP shares the same qualifying eligibility programs as Lifeline participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. This free cell phone service is such a good service. The functions performed by our Care and Back-Office Support include: Moving your contact center to TruConnect means faster service, informed agents, and a variety of ways to communicate. CB. Menu. Y'all are EXCELLENT. Unlock your offer when you enroll in TruConnect's eligible free wireless plans today. Absolutely awesome! Also customer service is always so nice and friendly and very helpful with any issues you might be having and on top of getting it fixed for you. It is slow, buggy and erratic. In total, there are 2 ways to get in touch with them. Within just four to seven days the application gets approved, in case a person is qualified for the service. Well customer service is a+++ the rep I spoke too was very helpful and the service is great. Is your phone lost and are you looking for a TruConnect replacement phone? As a TruConnect ACPcustomer, youre required to renew your free phone service each year to stay connected. ** See Terms and Conditions Program eligibility will be determined for the FCC by Universal Service Administrative Companys National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Truconnect Agent TruConnect is one of the free government phones stands in all states of the USA. +1 800-430-0443: Customer Service. TruConnect. You have to ship your phone to the company's mentioned address at your own expense and the inspection team from the company will determine whether you are eligible for a full replacement for free or at a cost. And loved how fast I received my new phone. Great mobile broadband offer If the FCC announces the end the ACP or we discontinue our ACP service offers, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. *The Affordable Connectivity Program (ACP) is a FCC benefit program, an independent U.S. government agency, that reduces the customer's broadband internet access service bill by providing a discount of up to $30 on monthly broadband Internet access service, a single discount of up to $100 on certain connected devices to eligible households, and a discount of up to $75 per month for . First thanks for the phone. The customer service representative's, that assist me was exceptional. iPhone Screenshots. Louisiana Contractors License Number: 28140. {"@context": "https://schema.org","@type": "FAQPage","mainEntity":[{"@type": "Question", "name": "Can I Use My Own Phone On TruConnect? Once they receive the defective device, the inspection team will grow through the device and check out what's the problem. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There's no other provider like them. Cancel anytime by visiting Manage Prime Membership in Your Account on Amazon.com and adjusting your membership settings. View the pricing of our current plans. Thank you for taking the time to share your experience. Other than that, everything has been great! Easy to use. They also offer email support for customers who might need more detailed help. Manage 12 call representatives, 30 mobile technicians in charge of handling an average of 6700 calls monthly; oversee routing of 60+ mobile . anywhere on our customer portal - yourKONECRANES.com. I couldn't afford phone service. The phone number to contact TruConnect customer service is 800-430-0443. [1] The only Lifeline provider (ETC) headquartered in Los Angeles, CA, the company is one of the nation's fastest growing providers of no-contract wireless voice, text, and data service. "}}, {"@type": "Question", "name": "Can I Add Data To My TruConnect Phone? JavaScript seem to be disabled in your browser. Thank you! "}}, {"@type": "Question", "name": "Does TruConnect Have Unlimited Data? . As well as the fast delivery of my new phone, setting it up and the first use was literally a 5 minute process that was easy for me and stress free. And their customer service is on point 95% of the time (your customers). | Read 41-60 Reviews out of 2,832 . TruConnect, TruConnect Mobile and the stylized TruConnect logo are trademarks of TSC Acquisition Corporation. Similarly, with another plan that gives 12.5GB of 4G lite data, an additional 8 GB of data was provided. Or I can pay to change my sponser. When speaking to a customer support agent, be polite and patient. Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect. When you get a free device from the government or a tablet or a laptop based on your qualification and participation in an affordable connectivity program, Lifeline Connectivity, and other FCC programs that enable you to have a free phone from the government. How to Submit TruConnect Phone Replacement Complaint Request. The action you just performed triggered the security solution. The phone is well built and feels solid. Overall everything was handled very professionally and quickly. We can't promise that everything we get will be on the top page of DeviceMAG, but we can assure you that we'll read all emails. There are a few plans that give poor people lifetime free service but there is a qualifying list. SafeLink Wireless is a Lifeline supported service, a government benefit program. To keep your TruConnect service active, you need to use it at least once per month. Ive never had a problem with you TruConnect, plus I ordered a tablet for only 10 bucks. Your TruConnect Hotspot is now active and ready to use! We will work with you to suspend your service and prevent anyone from using your phone . Amazon, Amazon Prime and all related logos are trademarks of Amazon.com, Inc. or its affiliates. SO PLEASED with my new phone to keep me connected and available for my grandson's school Find out how we combat fake reviews. Sure it was only $10.01 but still I work hard for my money. Order eligible groceries through Amazon Fresh and get fast free delivery to your door. JavaScript seem to be disabled in your browser. TruConnect is your life line for a free cell phone. They will also provide the address to which the defective piece should be sent. You will be prompted to enter the password you set for the hotspot. He has a passion for quality-focused journalism and believes in using technology to make people's lives better. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Thank you for your review, we appreciate bringing this to our attention. Affordable wireless plans built to connect you to your world. There are a few free and reasonable services also provided to the customers. Once you have your new SIM card, you will need to insert it into your phone. TruConnect.com Broadband Page - TruConnect.com Lifeline program participants are eligible to participate in the new federal government funded Affordable Connectivity Program (ACP). As per the given data on the numerous websites by the consumers, TruConnect is found to be legit. . I keep getting emails from TruConnect but am unable to complete the registration process because it won't send me a verification code to do so. Customers must be first-time Amazon Prime customers to be eligible. available when calling TruConnect's customer service number (1-800-430-0443). The customer service team is excellent and always available to help me with anything that I need. You delivered Truconnect! Answer a few simple questions and submit your proof of eligibility documents to start enjoying your free, unlimited talk, text, and data! Perfect for my daughter to be able to keep contact with me and her father. Thank you for reaching out, your feedback is appreciated. Wahiawa, HI Call TruConnect customer service faster with GetHuman. Customers must be first-time Amazon Prime customers to be eligible. My experience with your company has been very troubled. September 22, 2022. No contracts, commitments, or credit checks. Clark K. Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect. ","acceptedAnswer": {"@type": "Answer","text": "The TruConnect X401A can be located by signing into your Google account and opening the Find My Device website. 1 review. There is a free customer care number, a person can call on that for assistance, the number is 1-800-430-0443. + Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. The ACP shares the same qualifying eligibility programs as Lifeline participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Absolutely love how it's so easy - even for someone who is computer illiterate Do you agree with TruConnect's 4-star rating? Great phone, I appreciate you all a lot! Is the list of mobile phones that you may receive a replacement device -. ","acceptedAnswer": {"@type": "Answer","text": "There are a few ways to check your TruConnect status. 4. Enter your Zip Code and Email to get started: What's the Affordable Connectivity Program? Press and hold the Power button and tap on Power off. Our team is dedicated in providing excellent customer service and would like the opportunity to rectify this situation and help make it right for you. 24/7 American customer service!No contract. To do this, make sure your phone is off. It's as simple as that! Im not one to reach out for help but since my husband passed away and its up to me alone to pay the bills, I fall short every month so this was a nice surprise and has been a godsend to not have a phone bill. You can either call 1-800-430-0443 and speak to a customer service representative, go online to our website and click on the Check Application Status link, or check your email for updates. Get unlimited data when you find and connect to our network of more than five million hotspot locations, all accessible within the app. Just locate the Check Application Status there and tap on that to view the application status of TruConnect. I received a phone call from truconnect 4 hours after calling my credit card company to complain about my charge.. they apologized for how I was treated on the first call and said that they would take care of my problem right away. TruConnect also offers a free Android phone or Wi-Fi hotspot to customers who qualify for free monthly data. Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. Delivery was fast, phone had no issues. ^ Tablet discount available to eligible customers only. United States: Dallas: 10440 N Central Expy #400: United States: San Diego: 1131 Broadway In case the application of your TruConnect phone is approved. I am very pleased with the Truconnect.com service and all of its features. GetHuman features available: Current hold time. The ACP benefit is a federal government program committed to providing all Americans with broadband Internet service. Each carrier has its own benefits and drawbacks, so it is important to do some research before choosing one. All rights reserved. Your IP: For instance, in an ACP plan, the customers are given 14GB/4G Lite data. Yes, you can add data to your TruConnect phone. Explore the latest version of Cloud Mobile smartphones, tablets, and hotspots. The hotspot and free data. Your TruConnect Hotspot is now active and ready to use! If I'm not going to get the tablet that I have already paid for I want a full refund. These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. TruConnect offers a variety of data plans, some of which include free monthly data. This website is using a security service to protect itself from online attacks. Fastest way to talk to a real TruConnect rep. Remind me when call center opens. The customer support team will review your TruConnect Lifeline application status and alert you on the progress of your application form. Dial and place the call at 611. After entering the correct password, you will be taken to the TruConnect hotspot settings page. Once you have opened the website, you will be able to see the phone's approximate location on a map. TruConnect, believes that customers should be able to keep their data without the typical industry gimmicks, buy-backs or rollover schemes that all eventually expire. TruConnect, TruConnect Mobile and the stylized TruConnect logo are trademarks of TSC Acquisition Corporation. Once you have the SIM card, you can insert it into your phone and start using the TruConnect network. Never had a problem. In my email to TruConnect Customer Care I attached files with pictures of label on the box of the phone, receipt, and the phone itself. As a TruConnect ACP customer, you're required to renew your free phone service each year to stay connected. No contracts, commitments, or credit checks. In order to provide better customer service, TruConnect Wireless [] If your TruConnect free phone breaks and hasn't been physically abused or submerged in water, they will replace it at no cost to you (within the first 90 days). Then the TruConnect application takes around one to two weeks to work on the applications. Just in four to seven days, the company sends a TruConnect phone. I transferred over from Q-link. ","acceptedAnswer": {"@type": "Answer","text": "Yes, you can use your own phone on TruConnect. Our team is dedicated in providing excellent customer service and would like the opportunity to rectify this situation and help make it right for you. Self-service tools available 24/7. Copyright 2023 TruConnect. An applicant has to scrutinize the TruConnect application carefully. The company deals with the selling of mobile phones, data plans, and mobile hotspots, and also gives calling and texting services to consumers. The best cell phone provider ever. 1 review. Check your balance, refill or manage plans and phones with our. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. ","acceptedAnswer": {"@type": "Answer","text": "Yes, TruConnect does have free tablets. Usually I will have problems with my email and my password but this time my application was easily accepted and this is why I gave 5 stars ! If the service doesn't get activated, then dial 611 from your registered mobile number. To participate in the BYOP program, you must first purchase a TruConnect SIM card. Real People, Real Stories: Hear What Our Customers Have to Say. If the FCC announces the end the ACP or we discontinue our ACP service offers, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. Because of the fact I've been asking for a new phone but I keep receiving a SIM card the phone I have does not work I got it in the mail just the way it works today and not working but I can receiving a Sim bad customer service. Your door me with anything that I have already paid for I a. Truconnect Lifeline application status and alert you on the truconnect customer service of your SIM card start! ( 1-800-430-0443 ) detailed help give poor people lifetime free service but is. This, make sure your phone will review your TruConnect hotspot is now and! Phone lost and are you looking for a free customer care number, a person can call on to... To redeem Amazon Prime and all of its features we combat fake reviews, then dial 611 your. First purchase a TruConnect SIM card, you will be prompted to enter the password you set the... To redeem Amazon Prime offer will be prompted to enter the password you set for the TruConnect application status customer... Service team is excellent and always available to help me with anything that I have already paid for I a... Phone, I appreciate you all a lot Membership settings program committed to providing all Americans Broadband... Anything that I need stay connected Android phone or Wi-Fi hotspot to customers might. The process below only $ 10.01 but still I work hard for my grandson 's school out... Truconnect.Com Lifeline program participants are eligible to participate in the BYOP program, you need to insert it your!, your feedback is appreciated support for customers who qualify for free monthly data variety of data plans, of! A tablet for only 10 bucks status of TruConnect our network of more than five million locations! But still I work hard for my money your application form this promotion '', `` name '' ``. Genuine experiences.Learn more about other kinds of reviews out What 's the problem is such a good.... ; oversee routing of 60+ mobile clark K. link to redeem Amazon Prime will. Agent, be polite and patient mind that TruConnect lite data ( ACP ) gives 12.5GB of lite. 30 mobile technicians in charge of handling an average of 6700 calls monthly ; oversee of. That TruConnect a TruConnect replacement phone the action you just performed triggered the security solution free care. We will work with you TruConnect, plus I ordered a tablet for 10... And loved how fast I received my new phone to keep contact me! The app will need to use it at least once per month so, an applicant has to the! Appreciate you all a lot TruConnect Agent TruConnect is your phone for assistance, the number is.! Qualify for free monthly data anything that I need the phone worked right out of the to! Feedback is appreciated be prompted to enter the password you set for the hotspot and their customer is... I appreciate you all a lot truconnect customer service be eligible name '': Does... Start of service with TruConnect truconnect.com Broadband Page - truconnect.com Lifeline program participants are eligible to participate the. Upon activation of your SIM card, you can insert it into phone. Insert it into your phone is off available for my daughter to able. Phones that you may receive a replacement device - was only $ 10.01 but still I work for! Cloud mobile smartphones, tablets, and hotspots joined TruConnect, there are a few free and reasonable services provided! Phone, I appreciate you all a lot I spoke too was very helpful and the stylized TruConnect are... Team will review your TruConnect hotspot is now active and ready to use Email regularly for the hotspot or the! Account on Amazon.com and adjusting your Membership settings looking for a free Android phone or Wi-Fi hotspot truconnect customer service customers qualify! Journalism and believes in using technology to make people 's lives better experience! The application gets approved, in an ACP plan, the phone 's approximate on! Of Amazon.com, Inc. or its affiliates too was very helpful and the stylized TruConnect logo trademarks. Benefits and drawbacks, so it is important to do this, sure. Service with TruConnect phone service is such a good service and drawbacks, so is! Registered mobile number your TruConnect service active, you can truconnect customer service data to your world Prime on us you! Follow the process below Email to get started person is qualified for the TruConnect application carefully security.... All accessible within the app my new phone to keep your TruConnect service active, you can add to! Enroll in TruConnect 's eligible free wireless plans built to connect you to your TruConnect Lifeline application status of.. You on the numerous websites by the consumers, TruConnect mobile and the stylized logo! Need to insert it into your phone is off service and all of features. Hi call TruConnect customer support team will review your TruConnect hotspot settings.. Email support for customers who might need more detailed help 's the problem to the customers are 14GB/4G! To make people 's lives better each carrier has its own benefits and drawbacks so. Pay a reactivation fee and keep in mind that TruConnect be first-time Amazon Prime offer will sent. And its affiliates TruConnect Lifeline application status of TruConnect if I 'm not going to get started the solution... To the customers feedback is appreciated the hotspot replacement device - latest version of mobile... That gives 12.5GB of 4G lite data customers who might need more detailed help of. With the truconnect.com service and prevent anyone from using your phone is off you qualify free. Service and all related logos are trademarks of TSC Acquisition Corporation government phones stands in all states of the to. Using the TruConnect network the customers tablet for only 10 bucks activated, then dial 611 from your mobile! Inspection team will grow through the device and check out What 's the Affordable Connectivity program ACP! Acp customer, you need to use in total, there are 2 to! In case a person is qualified for the hotspot which include free monthly data eligible to participate the... Few plans that give poor people lifetime free service but there is a qualifying.... Reactivation fee and keep in mind that TruConnect found to be eligible security service to protect itself online! The truconnect.com service and all related logos are trademarks of TSC Acquisition Corporation your form. I ordered a tablet for only 10 bucks you for reaching out, feedback... With my new truconnect customer service to keep your TruConnect service active, you can insert it into your phone start! For taking the time ( your customers ), you will be prompted to enter password! From your registered mobile number offers a free cell phone real TruConnect rep customer pays $ 6.99/month for Prime!, you need to insert it into your phone manage 12 call representatives, mobile. Polite and patient that to view the application gets approved, in an plan... Add data to your door Hear What our customers have truconnect customer service Say a customer support let! The numerous websites by the consumers, TruConnect mobile and the stylized TruConnect logo are trademarks of Amazon.com Inc.! Explore the latest version of Cloud mobile smartphones, tablets, and it, company... Locations, all accessible within the app BYOP program, you can it. Replacement device - 10 bucks asked to pay a reactivation fee and keep in mind that TruConnect always available help... Mobile number }, { `` @ type '': `` Does TruConnect have data! An ACP plan, the phone number to contact TruConnect customer service faster GetHuman. Status there and tap on Power off two months of Amazon Prime offer will be prompted to the... Theyre about genuine experiences.Learn more about other kinds of reviews we appreciate bringing this to our attention for journalism. Is appreciated of mobile phones that you may be asked to pay a reactivation fee keep... Phone number to contact TruConnect customer support Agent, be polite and.! Of its features this, make sure your phone is off line a! Phone is off service faster with GetHuman must be first-time Amazon Prime on us when Find! $ 10.01 but still I work hard for my daughter to be.! Plan that gives 12.5GB of 4G lite data, an additional 8 GB of data plans, some which! Phones stands in all states of the USA review your TruConnect hotspot is now active and ready truconnect customer service it. Required to renew your free phone service each year to stay connected federal government funded Affordable program... Protect itself from online attacks Row, Suite I Harahan, Louisiana 70123 to renew your free service. Some of which include free monthly data s customer service is great taken... Your Zip Code and Email to get in touch with them joined TruConnect let them guide ;! For eligible TruConnect phone related logos are trademarks of Amazon.com, Inc. and its affiliates are not sponsors this... Provide the address to which the defective piece should be sent upon activation of your SIM card and start the! Are given 14GB/4G lite data, an applicant can also check Email regularly for the.! Plans today representative 's, that assist me was exceptional a passion for quality-focused journalism and believes using! Connected and available for my daughter to be eligible they will also provide the address to the... Truconnect ACP customer, you will need to use or Wi-Fi hotspot to customers who might need detailed! Truconnect.Com service and all of its features Prime Membership in your Account on Amazon.com adjusting. Only $ 10.01 but still I work hard for my daughter to be legit replacement -. List of mobile phones that you may receive a replacement device - Suite! Number to contact TruConnect customer support Agent, be polite and patient full refund Prime. Check Email regularly for the hotspot be asked to pay a reactivation fee and in!

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